The founder and managing director of ITL, Ms. Rafia H. Fikri, a visionary that is always thinking ahead of her time, is able to visualize and transform our vision into reality while communicating her passion to the rest of the staff to motivate them to execute this vision. Her background of 17 years in business allows her to personally attend customer meetings to understand all requirements straight from the source.
Our financial Advisors has significant experience in the financial services in Qatar. Meeting experience with ethics, our advisor takes the time to learn about all financial situations, investigating in investments to fully recognize the full potential our company can provide to all customers while developing a meaningful and accurate strategy for each.
All our transactions are coordinated and oriented by our professional accounting team, ensuring all accounts are monitored and analyzed for a faultless corporation between our establishment and all other companies.
The principal point of contact between our business and our customers is our sales team that is experienced and trained in customer relations, ready to assist any client with confidence and ease.
Our Biomedical engineers are ready to train, maintain and assist our customers with all their purchases and inquiries. In addition, the biomedical team is ready to troubleshoot and suggest most efficient equipment and strategies for all healthcare establishments.
Our customer service team is available all days of the week to assist in inquiries, quotations and information about all our products and services.
Organizational structure
ITL has solid organizational structure that includes a well reliable management system that is fully committed to our customer’s satisfaction and support. We continue to improve our client’s relationships by providing the best quality products and services that will inevitably improve their patients and customers wellbeing.
Policy
Health, safety, faith, productivity, customer fulfilment, confidence and quality are our key policies. Our main policy revolves around the well-being of all patients in need. Customer needs are attended to personally with no delay, we show attention to detail and provide all means necessary for customer contact. We respect and work by the laws and rules specified by the Government of the State of Qatar concerning health, safety and environmental conditions while working in the State of Qatar.